Privacy policy

Last updated: December 9, 2025

Disappear (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our Services are powered by Shopify, which helps us run our online store and process your information.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or when you otherwise communicate with us. If there is a conflict between this Privacy Policy and our Terms of Service about how we handle your personal information, this Privacy Policy will apply.

By using the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies, relates to, or can reasonably be linked to you. Personal information does not include de-identified or aggregated information.

Depending on how you use the Services, where you live, and applicable law, we may collect the following categories of personal information:

  • Contact details – name, billing address, shipping address, phone number, and email address.

  • Financial information – payment card details and related payment information (processed securely by our payment providers).

  • Account information – username, password, and preferences if you create an account.

  • Transaction information – items you view, add to cart, wishlist, purchase, return, or exchange and your order history.

  • Communications – information you include when you contact us (e.g., email, forms, customer support).

  • Device information – IP address, browser type, device type, operating system, and other technical identifiers.

  • Usage information – how you interact with the Services, such as pages viewed, links clicked, and navigation patterns.

Sources of Personal Information

We may collect personal information from:

  • Directly from you – when you browse, make a purchase, create an account, contact us, or otherwise provide information.

  • Automatically – through your use of the Services, including via cookies and similar technologies.

  • Service providers – for example, payment processors, analytics providers, fulfillment and shipping partners.

  • Business partners or other third parties – where permitted by law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

1. Provide, Tailor, and Improve the Services

  • Processing your orders and payments

  • Fulfilling and delivering your purchases

  • Managing your account and preferences

  • Handling returns, exchanges, and customer support

  • Remembering items in your cart and recommending related products

  • Improving and customizing your shopping experience

2. Marketing and Advertising

  • Sending marketing emails, texts, or other communications (where permitted by law)

  • Showing you ads for our products on our website or third-party sites

  • Personalizing marketing based on your activity, such as items viewed or purchased

You can opt out of certain marketing communications as described below.

3. Security and Fraud Prevention

  • Authenticating your identity

  • Detecting, investigating, and preventing fraud or other illegal activity

  • Protecting the security and integrity of the Services and our customers

4. Communicating with You

  • Responding to your questions and support requests

  • Providing important updates about your orders or account

  • Managing our relationship with you as a customer

5. Legal and Compliance

  • Complying with applicable laws and regulations

  • Responding to lawful requests from law enforcement or government authorities

  • Enforcing our terms, policies, and other legal rights

How We Disclose Personal Information

We may disclose your personal information in the following situations:

  • Service providers and vendors – For example, Shopify, payment processors, shipping and fulfillment partners, customer support providers, IT and cloud hosting, and analytics providers. These parties process information on our behalf.

  • Business and marketing partners – To help us with marketing, advertising, and promotions. These partners will use your information according to their own privacy policies. Depending on where you live, you may have the right to opt out of certain targeted advertising and sharing.

  • At your direction or with your consent – For example, when you choose to connect or share information through social media integrations or ask us to ship items to a third party.

  • Affiliates and corporate group – We may share information within our business group for internal purposes.

  • Business transactions – In connection with a merger, acquisition, reorganization, sale of assets, or similar transaction.

  • Legal and safety reasons – To comply with legal obligations, enforce our terms, protect our rights, or protect the safety of our customers or the public.

Relationship with Shopify

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.

Shopify may collect, use, and process personal information about your use of our store and other merchants’ stores for its own purposes (such as improving its services and providing certain features). In those cases, Shopify is responsible for that processing.

To learn more about how Shopify handles your personal information and any rights you may have in relation to Shopify’s processing, please see the Shopify Consumer Privacy Policy and Shopify’s Privacy Portal at:

Third-Party Websites and Links

The Services may link to websites or online services that we do not operate. If you follow a link to a third-party site, their own privacy and security policies will apply. We are not responsible for the privacy practices, security, or content of these third-party sites.

Information you share on public or semi-public areas (including social media platforms) may be visible to others and may be used by us or third parties in line with their privacy policies.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.
If you believe a child has provided us with personal information, please contact us so we can delete it. As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under 16 years of age, as those terms may be defined by applicable law.

Security and Retention

We use reasonable technical, organizational, and administrative measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

How long we keep your information depends on:

  • The type of information

  • How we use it

  • Our legal, tax, and regulatory obligations

We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights (subject to limitations under applicable law):

  • Right to Access / Know – Request access to the personal information we hold about you.

  • Right to Delete – Request that we delete personal information we maintain about you.

  • Right to Correct – Request that we correct inaccurate personal information about you.

  • Right to Portability – Request a copy of certain personal information in a portable format.

  • Right to Opt Out of Sale or Sharing / Targeted Advertising – In some regions, you may have the right to opt out of certain data “sales” or “sharing” for targeted advertising.

  • Managing communications – You can unsubscribe from marketing emails by using the “unsubscribe” link in those emails. We may still send non-promotional messages (for example, about your orders).

You may exercise these rights where available using tools provided in the Services or by contacting us using the details below.

For more information about how Shopify handles your data and your rights relating to Shopify’s processing, please visit:

We may need to verify your identity before responding to certain requests. You may also be able to authorize an agent to submit requests on your behalf, subject to verification requirements.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside of the country in which you live. Where required by law, we will use appropriate safeguards, such as standard contractual clauses or other approved mechanisms, to protect your information when it is transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we will update the “Last updated” date at the top, and provide any additional notice required by law.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, you can contact us at:

Email: disappearplate.ca@gmail.com